Refund and Returns Policy
Refund & Replacement Policy
At Bath & Being, every product is handmade in small batches and carefully checked before dispatch. Because our products are personal-care and cosmetic products, we do not accept returns or exchanges once an order has been delivered, unless the product arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, leaked, broken, or you receive the wrong product, please contact us within 48 hours of delivery on our whatsapp 9108976333
Please share:
1. Your order number
2. Clear photographs/videos of the package and product
3. A photo/video of the damage or incorrect item
Once verified, we will arrange a replacement or refund, as applicable.
Change of Mind / Wrong Shade
We do not offer refunds or exchanges for:
- Change of mind
- Incorrect shade selection
- Personal preference regarding colour, fragrance, texture or finish
- Products that have been opened or used
- Allergic reactions or sensitivity, where the product was used despite the ingredients being listed
For lipstick purchases, we strongly recommend reviewing the shade descriptions before ordering, as color may appear slightly different depending on lighting, screen settings and individual lip pigmentation.
Shipping Issues
If a package is returned to us because the customer was unavailable, provided an incorrect address, or declined delivery, any additional shipping cost for re-dispatch will be borne by the customer.
Refunds
Where a refund is approved, it will be processed to the original payment method. Refund processing times may vary depending on the payment provider/bank.
Important:
By placing an order with Bath & Being, you acknowledge and agree to this Refund & Replacement Policy.